Full IT Support - Full IT Support
Author: Mike Hyslop
Published: 11/11/2008 at 20:22:15
Category: Support
Tags: it support
ISS Full Support provides you with a full IT department at a fraction of the cost of hiring a dedicated member of IT staff, with fully inclusive support, unlimited calls to our Freephone Support Helpdesk and fully inclusive onsite labour (Unlimited callouts), and no fuel charge.
With ISS Full Support you have the option of Next Business day (NBD) or 4Hr response, which gaurantees you will be called back within the hour to acknowledge that your issues has been logged and is being attended to, and if a site visit is required a member of our field engineering team with be with you eitehr next business day or within 4 hours of the call being received
ISS Pro-active Monitoring provides us with the means to fix issues that may arise on your network, before they affect your business, We monitor essential services on your server(s) such as exchange, IIS, SQL, sharepoint, we also monitor disk space, overall server load and most importantly, your backup.
Remote control assistance is designed to be simple and quick to initiate, if you have a problem, simply call the helpdesk, the operator will connect to your PC and resolve the problem, easy as 1-2-3, meaning that your IT issues are fixed nice and fast leaving you more time to get things done.
Every remote support contract comes with its own IT manager, who will advise you on how to get the best out of your IT and keep you informed of all the latest IT products that may be of interest to your business, all in jargon free plain english.
Full IT Support (NBD Onsite Response)
- 0 - 5 Workstations
- 0 Servers
- 9am - 6pm Monday - Friday: £62.50
- 8am - 8pm Monday - Friday: £78.13
- 6 - 10 Workstations
- 1 Servers
- 9am - 6pm Monday - Friday: £125.00
- 8am - 8pm Monday - Friday: £156.25
- 11 - 20 Workstations
- 2 Servers
- 9am - 6pm Monday - Friday: £200.00
- 8am - 8pm Monday - Friday: £250.00
- 21 - 30 Workstations
- 3 Servers
- 9am - 6pm Monday - Friday: £275.00
- 8am - 8pm Monday - Friday: £343.75
- 31 - 50 Workstations
- 4 Servers
- 9am - 6pm Monday - Friday: £425.00
- 8am - 8pm Monday - Friday: £531.25
- 51 - 75 Workstations
- 5 Servers
- 9am - 6pm Monday - Friday: £625.00
- 8am - 8pm Monday - Friday: £781.25
- 76 - 100 Workstations
- 5 Servers
- 9am - 6pm Monday - Friday: £750.00
- 8am - 8pm Monday - Friday: £937.50
- Additional Servers
- 9am - 6pm Monday - Friday: £37.50
- 8am - 8pm Monday - Friday: £46.88
- Network Devices (Switches / Routers)
- 9am - 6pm Monday - Friday: £12.50
- 8am - 8pm Monday - Friday: £15.63
Full IT Support (4Hr Onsite Response)
- 0 - 5 Workstations
- 0 Servers
- 9am - 6pm Monday - Friday: £125.00
- 8am - 8pm Monday - Friday: £156.25
- 6 - 10 Workstations
- 1 Servers
- 9am - 6pm Monday - Friday: £250.00
- 8am - 8pm Monday - Friday: £312.50
- 11 - 20 Workstations
- 2 Servers
- 9am - 6pm Monday - Friday: £400.00
- 8am - 8pm Monday - Friday: £500.00
- 21 - 30 Workstations
- 3 Servers
- 9am - 6pm Monday - Friday: £550.00
- 8am - 8pm Monday - Friday: £687.50
- 31 - 50 Workstations
- 4 Servers
- 9am - 6pm Monday - Friday: £850.00
- 8am - 8pm Monday - Friday: £1062.50
- 51 - 75 Workstations
- 5 Servers
- 9am - 6pm Monday - Friday: £1250.00
- 8am - 8pm Monday - Friday: £1562.50
- 76 - 100 Workstations
- 5 Servers
- 9am - 6pm Monday - Friday: £1500.00
- 8am - 8pm Monday - Friday: £1875.00
- Additional Servers
- 9am - 6pm Monday - Friday: £75.00
- 8am - 8pm Monday - Friday: £93.76
- Network Devices (Switches / Routers)
- 9am - 6pm Monday - Friday: £25.00
- 8am - 8pm Monday - Friday: £31.26
Prices shown are per month and exclude VAT at the prevailing rate. All our support contracts are backed by our Support SLA
If you wish to find out more about our maintenance service options please call 0870 300 3110 and a member of our sales team will be happy to assist you. Alternatively, you can use our Contact Form or request a callback from our sales team.
Related Products / Services
ISS Remote Support provides you with a full IT department at a fraction of the cost of hiring a dedicated member of IT staff, with fully inclusive remote support, unlimited calls to our Freephone Support Helpdesk and reduced onsite Labour Rates (35UKP per hour).
As our name suggests, we have plenty of experience at designing, implementing and supporting corprorate networks, from small company office LAN's through to WAN's, we know how to get the best from all aspects of networking.